mae444 Privacy Policy

Mae444 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who use the mae444 online casino and sportsbook platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with the mae444 services available at mae444.co and via the mae444 mobile applications.

This policy is designed to be consistent with the principles of the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection standards. We encourage you to read this policy carefully. If you have any questions about how we handle your data, you can contact our Data Protection team using the details provided in Section 14.

Where we refer to "personal data" in this policy, we mean any information that relates to an identified or identifiable natural person. This includes information such as your name, identity card number, contact details, payment information, and records of your activity on the mae444 platform.

Mae444 is the data controller responsible for your personal data collected through the Platform. As data controller, we determine the purposes for which and the means by which your personal data is processed. Where we engage third-party processors to handle personal data on our behalf, we do so only under appropriate data processing agreements that bind those processors to handle your data securely and in accordance with our instructions.

Mae444 collects personal data that is necessary for the provision of its services, the fulfilment of legal obligations, and the improvement of the platform experience. The categories of personal data we collect include:

We do not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for identification purposes) beyond what is strictly required for age and identity verification under applicable KYC obligations.

Mae444 collects personal data through the following channels:

• Direct Submission: Information you provide when registering an account, completing KYC verification, submitting support requests, or responding to surveys;
• Automated Collection: Technical data automatically collected when you access the Platform, including through cookies, web beacons, and server logs (see Section 9 for cookie details);
• Payment Processing: Transaction data provided to us by your payment provider when you deposit or withdraw via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or other accepted methods;
• Third-Party Identity Verification: Identity data confirmed through our KYC verification service providers during the account verification process;
• Customer Support Interactions: Communications data collected when you contact us via live chat, email, or WhatsApp support channels.

Mae444 processes personal data only where there is a lawful basis for doing so. The primary legal bases we rely upon are:

• Contractual Necessity: Processing required to fulfil our obligations under our Terms & Conditions — including account management, payment processing, game provision, and customer support;
• Legal Obligation: Processing required to comply with applicable law — including KYC/AML obligations, age verification requirements, tax reporting, and regulatory compliance;
• Legitimate Interests: Processing carried out for our legitimate business interests where those interests are not overridden by your rights — including fraud detection, platform security, responsible gaming monitoring, and analytics;
• Consent: Processing of personal data for direct marketing purposes, including promotional emails and SMS communications, is conducted only with your explicit consent. You may withdraw consent at any time by updating your notification preferences in your account settings or by contacting support.

Mae444 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, and only to the extent necessary for the specified purpose:

• Game Providers: Limited technical data (e.g., session tokens) shared with certified game studios (Pragmatic Play, Evolution Gaming, PG Soft, etc.) solely for the purpose of game delivery and integrity. Game providers do not receive your identity or payment data;
• Payment Processors: Financial data necessary for processing deposits and withdrawals, shared with your chosen payment provider (e.g., Touch 'n Go eWallet operator, FPX gateway). Each provider operates under their own privacy policy;
• KYC / Identity Verification Providers: Identity documents shared with our contracted verification service providers for the purpose of completing regulatory identity checks. These providers are contractually bound to use your data only for verification purposes;
• Regulatory and Law Enforcement Authorities: Mae444 may be required by applicable law to disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies. Such disclosures are made only where legally required and to the minimum extent necessary;
• Fraud Prevention Services: Technical and identity data may be shared with fraud detection services for the purpose of protecting the Platform and its users from financial crime;
• Professional Advisers: Legal, audit, and compliance advisers engaged by mae444 may access personal data on a strictly need-to-know basis under appropriate confidentiality obligations.

Mae444 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years following account closure, in accordance with AML record-keeping requirements;
• Transaction and Financial Data: Retained for a minimum of 7 years following each transaction, in compliance with financial record-keeping obligations;
• Gaming and Betting Records: Retained for a minimum of 3 years following each session or event, for dispute resolution and regulatory audit purposes;
• Customer Support Communications: Retained for 2 years from the date of the most recent interaction on a support ticket;
• Technical / Log Data: Retained for 12 months from the date of collection unless retained longer for active security investigations;
• Marketing Consent Records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Anonymised, aggregated data that can no longer be linked to any individual may be retained indefinitely for analytical purposes.

Mae444 implements technical and organisational security measures appropriate to the risk associated with the personal data we process. These measures include:

• Encryption in Transit: All data transmitted between your browser or app and the mae444 servers is encrypted using TLS 1.3 (256-bit), consistent with the standard used by Malaysian banking institutions;
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to mae444 personnel who require it to perform their role, and is governed by role-based access controls and multi-factor authentication requirements for administrative systems;
• Password Security: Account passwords are stored as salted cryptographic hashes — plain-text passwords are never stored or transmitted;
• Intrusion Detection: Automated monitoring systems detect and alert on anomalous access patterns, failed authentication attempts, and other indicators of potential security incidents;
• Third-Party Security Assessments: Mae444 conducts periodic security reviews of its platform and engages independent security researchers through its vulnerability disclosure programme.

Mae444 uses cookies and similar tracking technologies to operate the Platform and improve user experience. Cookies are small data files placed on your device when you visit the website. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without impairing core platform functionality;
• Functional Cookies: Remember your preferences — such as language settings and game lobby configurations — to provide a personalised experience across sessions;
• Analytics Cookies: Collect anonymised data about how players navigate the Platform (page views, session durations, feature usage) to help us improve the product. This data is aggregated and does not identify individual players;
• Security Cookies: Used to detect and prevent fraudulent activity, credential stuffing, and bot access attempts.

Mae444 does not use third-party advertising cookies or tracking pixels that would share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings, though disabling strictly necessary cookies may affect your ability to use the Platform.

Subject to applicable law and verification of your identity, you have the following rights in relation to your personal data held by mae444:

To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request", including your full name, registered email address, and a description of your request. We will respond within 14 business days. Identity verification will be required before we process any data access, erasure, or portability request.

If mae444 becomes aware that personal data has been collected from a person under the age of 21 without appropriate consent or verification, that account will be suspended immediately, all associated data will be reviewed under our standard incident procedure, and any funds deposited will be returned to the originating payment method following identity confirmation.

If you are a parent or guardian and believe that a minor in your care has registered an account on the mae444 Platform, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

Mae444's primary data infrastructure is operated within the Asia-Pacific region. Some of our third-party service providers — including certain game studios and technical infrastructure providers — may process data in jurisdictions outside Malaysia. Where personal data is transferred internationally, mae444 ensures that appropriate safeguards are in place, including:

• Data processing agreements with contractual obligations equivalent to applicable data protection standards;
• Transfer only to jurisdictions or service providers that can demonstrate adequate levels of data protection;
• Minimisation of the personal data transferred to what is strictly necessary for the third party to fulfil their service.

By using the mae444 Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Malaysia in accordance with this Section.

Mae444 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Material changes — those that substantively affect how we collect or use your personal data — will be communicated via email to your registered address or via a prominent notice on the Platform, with at least 7 days' advance notice where reasonably practicable.

Minor updates — such as clarifications, typographical corrections, or administrative changes — may be made without formal advance notice. The "Last Updated" date at the top of this policy reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of the Platform after any changes take effect constitutes acceptance of the updated policy.

For all privacy-related enquiries, data subject requests, or concerns about how mae444 handles your personal data, please contact us through the channels below. We are committed to responding to all legitimate privacy enquiries promptly and transparently.

This Privacy Policy was last reviewed and updated on 11 June 2026 (Version 2.5). Previous versions are available on request by contacting our support team.